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Hilton Launches Its Largest Campaign Ever with Exclusive Room Rates Not Found Anywhere ElseHilton HHonors Members Who Book Direct Now Receive Exclusive Discounted Rate, Along with Other Instant Benefits Including HHonors Points and Free Wi-Fi
Hilton’s new “Stop Clicking Around” marketing campaign – the largest ever launched in the company’s 97 year history – will also emphasize the other benefits of booking direct and being an HHonors member. Credit: Hilton Worldwide.

Hilton Worldwide (NYSE: HLT) today announced that Hilton HHonors members can now receive an exclusive discount on room rates by booking directly through its brand websites, award-winning Hilton HHonors mobile app and reservation call centers, or through preferred corporate travel partners and approved travel agents. This guaranteed discount is available at more than 4,500 hotels around the world.

Hilton Worldwide Honors Top Franchise Owners in the Americas

Hilton Worldwide today announced honors for its top annual development awards in the Americas. Awards are presented in five categories across the company’s portfolio of hotels, including: Developer of the Year, Best Conversion, Deal of the Year, Outstanding Achievement and Lifetime Achievement. Recipients are awarded based on criteria ranging from total number and quality of hotels developed to impact on community and fastest construction time.

Hilton Worldwide Named Gold Winner of 2014 Gartner & 1to1 Media CRM Excellence Awards

Hilton Worldwide today was named a Gold winner in the customer analytics category of the 2014 Gartner and 1to1 Media CRM Excellence Awards. Hilton is recognized for its Satisfaction and Loyalty Tracking (SALT) analytics program that enables the global hospitality company to analyze customer feedback and create data-validated best practices that are tested and implemented across the company to drive customer satisfaction and loyalty. 

"We are committed to listening to our customers and responding to their direct feedback as we enhance their experiences with us," said Jim Holthouser, executive vice president, global brands, Hilton Worldwide. "Our SALT program empowers our properties to stay ahead of our guests' needs around the world."

The joint awards program from Gartner, the world's leading information technology research and advisory company, and 1to1 Media honors leading customer experience organizations. It also spotlights the standards of excellence among these organizations that have taken a customer-centric approach to improving their business performance. Awards were presented today at the Gartner Customer 360 Summit.

"The 2014 winners demonstrate how, when organizations combine innovation and creativity with dedicated processes and enterprise-wide commitment, they realize tangible results around their customer experience efforts," said Mila D'Antonio, editor-in-chief, 1to1 Media. "This year's winners truly showcase how having thoughtful, collaborative customer experience strategies pay off."

Nominated by Medallia, a global leader in SaaS Customer Experience Management (CEM) solutions, Hilton Worldwide's SALT program uses Medallia to collect, analyze and share actionable customer data from a variety of sources - guest survey feedback, social media, online review sites and media platforms - and provides insights and specific actions customized for each level of the organization with the goal of improving the customer experience and loyalty.

With more than 50,000 users across Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hampton, Hilton Garden Inn, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations brands, SALT has played a critical component in Hilton Worldwide's daily operations and customer-centric culture for the past 12 years.

More information on the Gartner & 1to1 Media CRM Excellence Awards can be found here.

Contact:
Blake Rouhani
Hilton Worldwide
+ 1 703 883 6615
blake.rouhani@hilton.com

About Gartner
Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is a valuable partner in more than 14,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA, and has 6,100 associates, including more than 1,460 research analysts and consultants, and clients in 85 countries. For more information, visit www.gartner.com.

About 1to1 Media
1to1® Media is THE online destination for customer strategy resources to help organizations optimize their customer experience and realize the greatest value from their customers. 1to1 Media provides resources including in-depth articles, infographics, blogs, webinars, and whitepapers that help senior executives to drive change and make customer-based initiatives the centerpiece of their strategies. 1to1 Media's Weekly Digest delivers best practices, trends, and articles that highlight customer-focused initiatives to drive bottom-line impact. 1to1 Media's annual awards programs, The Gartner & 1to1 Media CRM Excellence Awards and the 1to1 Media Customer Champions, highlight excellence among organizations and individuals that take a customer-centric approach to improving their business. Backed by Peppers & Rogers Group, a global leader in customer strategy and relationship marketing, 1to1 Media combines thought leadership, field experience, and editorial expertise to deliver actionable content to its audience of more than 30,000 decision-makers. 

Hilton Worldwide Introduces New In Language Websites for Latin American Travelers

Today, Hilton Worldwide unveiled new websites designed to enrich the online travel planning and booking experience for travelers across Latin America. Available in Portuguese and Spanish, the localized in language websites enable travelers to research top travel destinations, compare prices and book directly in local language - using the digital platform of their choice, including mobile devices. With the addition of these sites, Hilton now operates 22 official local language websites, more than any other hotel company today.

Hilton Worldwide presenta nuevas páginas web en múltiples idiomas para los viajeros de América Latina

Hilton Worldwide reveló sus nuevos sitios en Internet diseñados para enriquecer las experiencias de los viajeros de toda América Latina, al momento de planificar y reservar sus viajes. Los nuevos sitios están disponibles en español y portugués, permitiéndoles a los visitantes informarse sobre los destinos más buscados, comparar precios y reservar directamente en el idioma local - utilizando la plataforma digital de su preferencia, incluyendo dispositivos móviles. Con la incorporación de estos sitios, Hilton cuenta ahora con 22 páginas web en idiomas locales oficiales, más que cualquier otra compañía hotelera.

Hilton Worldwide apresenta novos websites para os viajantes da América Latina

A Hilton Worldwide revelou novos websites desenhados para enriquecer a experiência dos viajantes de toda a América Latina, no momento de planejar e reservas suas viagens. Disponível em Português e Espanhol, os portais permitem aos viajantes escolher os destinos mais procurados, comparar preços e reservar diretamente nos idiomas locais - usando a plataforma digital de sua escolha, incluindo os dispositivos móveis. Com a adição dos dois canais, a Hilton agora oferece 22 websites em diferentes idiomas, mais do que qualquer outra empresa hoteleira.

Hilton Worldwide Summer Sale Offers Up to 33% Savings at Hotels Across Middle East & Africa

Hilton Worldwide today announces the start of its “Summer Sale” offering travelers up to 33% savings on weekday and weekend stays across the Middle East & Africa when booked before September 30, 2014.

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